Refund policy

Thank you for shopping at Healzy. We value our customers and want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have [Insert Number, e.g., 14/30] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

  • You will also need the receipt or proof of purchase.

Please note: Certain types of items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. [Optional: Add any other specific exceptions here, e.g., "Sale items are final sale and cannot be returned."]

How to Start a Return

To initiate a return, please contact us at [Insert Your Email Address] with your order number and the reason for your return. We will provide you with the return shipping address and any further instructions.

Do not send your purchase back to the manufacturer or to a non-specified address.

Refunds

Once we have received and inspected your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number, e.g., 5-10] business days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account again.

  2. Then, contact your credit card company or bank. It may take some time before your refund is officially posted.

  3. If you’ve done all of this and you still have not received your refund, please contact us at [Insert Your Email Address].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Insert Your Email Address].

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to our error or a defective product).

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us: